Returns & Refunds

Because our products are perishable, handmade food items, our returns policy is necessarily different from typical retail — but we take responsibility for our own mistakes without hesitation.

If your order arrives damaged, spoiled, or not what you ordered, contact us within 24 hours of delivery with a photo of what arrived. We'll replace the item or refund it in full — no long back-and-forth required for a clear-cut case.

We can't accept returns of food items that have left our packaging or been opened, for hygiene and safety reasons — this is standard practice for edible products, not a way to avoid a legitimate complaint.

Refunds are issued to the original payment method and typically reflect in your account within 5–7 business days of approval, depending on your bank or payment provider's own processing time.

If a refund is delayed past that window, contact us via the Contact page with your order number and we'll follow up with the payment gateway on your behalf.