Cancellation Policy

You can cancel an order yourself from your account's order history any time before it's marked as packed for shipment — the cancellation takes effect immediately and any payment taken is refunded in full.

Once an order has been packed or handed to our courier partner, we can no longer cancel it on our end, since it's already in motion and — being fresh food — can't simply be restocked. If it hasn't shipped yet despite showing as packed, contact us via the Contact page as soon as possible and we'll do what we can.

If we ever need to cancel an order ourselves (a genuine stock or fulfilment issue on our side), we'll tell you why and refund it in full automatically — you won't need to ask.